Reimagining the dashboard experience for patients
Reimagining the dashboard experience for patients
Maple • 2020
Maple • 2020
Maple’s iOS dashboard was due for a revamp as there hadn't been any changes to it since the app was first developed almost 3 years ago. I was tasked with coming up with a solution to enhance the dashboard experience and make it more useful for the user.
Maple’s iOS dashboard was due for a revamp as there hadn't been any changes to it since the app was first developed almost 3 years ago. I was tasked with coming up with a solution to enhance the dashboard experience and make it more useful for the user.
Problem
Problem
The current state of the app was functional, but it wasn’t a great user experience. The dashboard was lacking guidance. The contents of the page was laid out, but there was no sense of guidance to help users in different states, depending on what step of the consultation process they were in or not in. With these limitations in mind, I mapped out our different user states and goals and came up with solutions on how we can be more proactive in helping users achieve their goals.
Here is what the old dashboard looked like:
The current state of the app was functional, but it wasn’t a great user experience. The dashboard was lacking guidance. The contents of the page was laid out, but there was no sense of guidance to help users in different states, depending on what step of the consultation process they were in or not in. With these limitations in mind, I mapped out our different user states and goals and came up with solutions on how we can be more proactive in helping users achieve their goals.
Here is what the old dashboard looked like:
Outcome
Outcome
The dashboard contents was restructured by hierarchy and the creation of dynamic greetings was added. The goal of the new greetings was to make it more human and personalized, that would help and guide the user on what to do next as soon as they login to the app at any stage of their consultation process.
The dashboard contents was restructured by hierarchy and the creation of dynamic greetings was added. The goal of the new greetings was to make it more human and personalized, that would help and guide the user on what to do next as soon as they login to the app at any stage of their consultation process.
